Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Property and tenant information you enter into the platform
• Payment information (processed securely by Stripe — we never store card numbers)
• Communications you send to us

We also automatically collect certain information when you use our service:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and send payment confirmations
• Send payment reminders to tenants on your behalf
• Send you service updates and important notices
• Respond to your comments and questions
• Monitor and analyze usage patterns to improve the platform
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We work with trusted partners including Stripe (payments), Supabase (authentication and database), and Resend (email delivery)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We take data security seriously and implement industry-standard measures including:

• SSL/TLS encryption for all data in transit
• Encrypted password storage via Supabase authentication
• Two-factor authentication (2FA) support
• PCI DSS compliant payment processing via Stripe
• Regular security monitoring

5. Tenant Data

As a landlord using our platform, you are responsible for ensuring you have the right to collect and store your tenants' personal information. You should inform your tenants that their information is being processed through LandlordCollect for rent collection purposes.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you close your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory reasons.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Export your data in a portable format
• Opt out of marketing communications

8. Cookies

We use essential cookies to maintain your login session and remember your preferences. We do not use advertising or tracking cookies.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.

11. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us at:

hello@landlordcollect.com
LandlordCollect
New York, NY
landlordcollect.com